Terms and conditions

• Contractor: LAURA LISA, based in the Netherlands.
• Client: the party commissioning the delivery of services.
• Services: all work the contractor carries out for the client.

Quotes are valid for thirty days, unless stated otherwise. An assignment starts the moment the client approves the quote in writing (by email) or explicitly commissions the work through another written channel.

LAURA LISA carries out the assignment to the best of its knowledge and ability. To do so, LAURA LISA depends on the client supplying information, content and access on time and in full. Delays caused by incomplete delivery fall outside the responsibility of LAURA LISA.

All rates exclude VAT. Hourly work is invoiced based on the hours actually spent. Fixed-price assignments are invoiced according to the instalments agreed in the quote. The payment term is fourteen days after the invoice date, unless agreed otherwise.

Changes to the assignment that lead to additional work are discussed and recorded in advance. Additional work is invoiced at the applicable hourly rate or, if agreed, at a fixed amount.

After full payment of the assignment, the rights to the delivered work transfer to the client, with the exception of the generic components, libraries and working methods used by LAURA LISA, which LAURA LISA may reuse in other assignments.

The liability of LAURA LISA for direct damages is limited to the invoice amount of the assignment concerned (for ongoing services: the invoice amount of the last three months). Indirect damages, including lost profit and missed savings, are excluded.

Ongoing services (such as hosting & maintenance or SEO monitoring) can be cancelled monthly, effective at the end of the current month, unless agreed otherwise. Amounts already invoiced are not refunded.

Anyone who sends a message to the LAURA LISA WhatsApp bot agrees to these terms. The bot is meant for asking questions about our services and for creating requests with us.

The bot generates its answers automatically with AI. We do our best to keep those answers correct and up to date, but we give no guarantee and no rights can be derived from them. Binding arrangements always require written confirmation from LAURA LISA.

In case of misuse of the bot, including spam, automated or excessive use, abusive or unlawful messages and attempts to manipulate the bot, we may limit access or block the number involved.

Dutch law applies to all agreements. Disputes are submitted to the competent court in the district where LAURA LISA is based.