Refund policy

An order can be cancelled free of charge as long as we have not started the work. Send your cancellation by email to hi@lauralisa.com with your order number. After the start we charge the work already carried out.

Because we only supply to businesses, the statutory consumer right of withdrawal does not apply. Services and digital products delivered to your specification or at your request cannot be returned once delivered.

• We have not started the work yet: full refund.
• The delivered work is not as agreed: we fix it at no extra cost. If that is not possible within a reasonable time, we refund the amount paid for the part that was not delivered as agreed.
• You were charged twice by mistake: we refund the excess amount.

Email hi@lauralisa.com with your order number and a short explanation. We reply within five business days. If the refund is approved, we pay it back within 14 days via the same payment method (or, for bank transfers, to the account you paid from), in euros and without VAT, because we do not charge VAT.

You can cancel running subscriptions according to the notice period in your agreement or quote. Periods already invoiced are not credited, unless we demonstrably failed to deliver our service as agreed.

JL Enterprise Limited, 87-105 Chatham Rd South, Tsim Sha Tsui, Hong Kong. Email: hi@lauralisa.com.